Contact NOVRA
NOVRA Support
Need help with an order, sizing, shipping, or collaborations? Reach us through the official channels below. We respond fast, clearly, and professionally.
Send a Message
Fill out the form below and we’ll get back to you within 24–48 business hours. For order-related issues, include your order number for the fastest support.
For Faster Support
- Use the same email you used at checkout
- Include your order number (example: #1001)
- Attach photos for print/quality issues (clear lighting, full view + close-up)
Frequently Asked Questions
How long does it take to get a response?
We respond within 24–48 business hours. During peak periods or new drops, responses may take slightly longer.
Where is my order?
Use our tracking page to see the latest status: Track your order. If tracking hasn’t updated after a few days, message us with your order number.
Can I change my shipping address after ordering?
If production has not started, we may be able to update your address. Send us your order number and the new address as soon as possible.
My item arrived damaged or the print looks wrong. What should I do?
Contact us with your order number and clear photos (full product and close-ups). We will review and resolve it based on our policy.
What if the size doesn’t fit?
Please review the size guide before ordering. If you need help choosing, message us with your height, weight, and preferred fit (standard or oversized). Eligibility for exchanges depends on our Returns & Refunds policy.